Customer Monitor Documentation Portal

General indications of business strengths and weaknesses are useful, but your individual business units will need specific goals in order to improve their NPS score. Here’s how Customer Monitor can help you identify these specific goals:

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A good business is always aiming to capitalise on strengths and reduce the impact of weaknesses. Customer Monitor gives you the tools to discover these strengths and weaknesses direct from the customer. Here’s how:

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You can only improve your Net Promoter Score (NPS) once you know what’s holding your current score back. This guide will show you how to uncover this important information through Customer Monitor.

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