Customer Monitor Documentation Portal

Segments are a valuable method to find weak points in your NPS. You can separate the information on any page by customer demographics, the channel they came through, the staff they interacted with, the products or services they purchased, and more.

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We’ve made sure that collaboration is as easy as possible with Customer Monitor by enabling you to download the data presented within the platform with a few clicks.

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If you have a particularly valuable customer, or a customer who is at risk, you can get a better idea of their individual needs (and how you can meet them) through the All Comments section of Customer Monitor.

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