Customer Monitor Documentation Portal

Knowing if a major operational change is having the effect you want is easier said than done.

Read more

Every business will have MARCs at one stage or another: detractors who are particularly unhappy. These are grouped in the MARCs section of Customer Monitor for ease of analysis and resolution.

Read more

For great customer experience, you need to keep your MARCs, or your Most-At-Risk Customers, to a minimum. But sometimes that is easier said than done.

Read more

If you have multiple departments, offices or companies that need their own dashboards, the Customer Monitor team can set up a ‘Portfolio’ view for you to use.

Read more

The Portfolio view gives you access to an enormous amount of information, but we’ve also made it easy to initiate a simple performance check on all of your brands, businesses, offices or departments. Here’s how:

Read more

General indications of business strengths and weaknesses are useful, but your individual business units will need specific goals in order to improve their NPS score. Here’s how Customer Monitor can help you identify these specific goals:

Read more

A good business is always aiming to capitalise on strengths and reduce the impact of weaknesses. Customer Monitor gives you the tools to discover these strengths and weaknesses direct from the customer. Here’s how:

Read more

You can only improve your Net Promoter Score (NPS) once you know what’s holding your current score back. This guide will show you how to uncover this important information through Customer Monitor.

Read more

Let us show you how you can use Customer Monitor to understand how the NPS of a particular office, product, staff member or other segment is performing over a period of time.

Read more

Customer Monitor offers you the opportunity to get an in-depth look at the performance of a wide variety of factors in your business.

Read more

A large number of responses is paramount to getting accurate Net Promoter Score (NPS) data. Here’s how to find out if you’ve got enough, and what to do if you don't.

Read more

An effective email is the key to a robust number of NPS survey responses. Here’s how to check if you’ve got one—and what to do if you don’t.

Read more

Communicating with your customers is a great way to build loyalty, but it can be easy to oversaturate their inboxes and overstay your welcome.

Read more